This Privacy Policy ("Policy") describes how Base Station Inc ("BaseStation", "we", "us", or "our") collects, uses, maintains, and discloses information collected from users of our interactive guide creation service at hellobasestation.com ("Service").
1. Information We Collect
Personal Information
We collect information that can identify you ("Personal Information"), including:
- Contact information (name, email address)
- Account credentials (username and password)
- Business information (company name, job title)
- Usage data (interaction with our Service, guides created, teams managed)
- Technical data (IP address, browser type, device information)
Payment Processing
We use Stripe, a third-party payment processor, to handle all billing-related functions. BaseStation does not collect or store your billing information. All payment and billing information is collected and managed directly by Stripe. Users can manage their billing information and payment settings through their Profile Page, which provides access to their Stripe billing portal.
Content Information
We collect and process the content you upload to create guides ("Your Content"), including:
- Documents you upload
- Videos you upload
- Interactive guides you create
- Team collaboration data
Usage Information
We automatically collect information about how you use our Service:
- Analytics about guide usage
- Team collaboration patterns
- Video viewing statistics
- Feature usage metrics
2. How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining our Service
- Processing your payments and subscriptions
- Managing your account and team settings
- Analyzing Service usage to improve features
- Communicating with you about Service updates
- Responding to your requests and support needs
- Sending service-related announcements
- Preventing fraud and abuse
- Complying with legal obligations
3. Information Sharing
We share your information with:
- Service providers who assist in operating our Service (e.g., payment processors, hosting providers)
- Your team members and authorized collaborators within the Service
- Third parties when required by law or to protect rights
- Business partners with your explicit consent
We do not sell your Personal Information to third parties.
4. Data Security
We implement appropriate security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data backup procedures
- Regular security updates
5. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide our Service
- Required by law
- Necessary to resolve disputes
6. Your Rights
You have the right to:
- Access your Personal Information
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
- Modify your account settings
7. International Data Transfers
We store and process data in the United States. By using our Service, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.
8. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it.
9. Changes to This Policy
We may update this Policy periodically. We will notify you of any material changes by:
- Posting the new Policy on our website
- Sending you an email notification
- Displaying a notice in our Service
Changes will be effective 30 days after notification.
10. Contact Us
For questions about this Policy or our privacy practices, contact us at:
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what Personal Information is collected
- Right to delete Personal Information
- Right to opt-out of the sale of Personal Information
- Right to non-discrimination for exercising these rights
12. Legal Basis for Processing
We process your information based on:
- Performance of our contract with you
- Our legitimate business interests
- Your consent
- Legal obligations
13. Cookie Policy
We use cookies and similar technologies to:
- Maintain your session
- Remember your preferences
- Analyze Service usage
- Improve user experience
You can control cookies through your browser settings.
14. Governing Law
This Policy is governed by the laws of the State of Delaware, without regard to its conflict of law principles.
